Shipping policy

SHIPPING POLICY

Welcome to Kinetic Relief! We are dedicated to bringing you high-quality products with reliable global shipping. Please review our shipping practices below to understand how your order travels from our suppliers to your doorstep.

1. PROUDLY SHIPPING TO THE UNITED KINGDOM
We specialize in serving customers across the United Kingdom. By partnering with premium global logistics networks and local UK couriers like Royal Mail, we ensure your packages arrive securely.

2. DELIVERY TIMELINES
Because we source our products directly from specialized international suppliers to offer you the best prices, our delivery is broken down into two parts:
* Processing Time: 1–3 business days (order verification, quality check, and packaging).
* Shipping Time: 2–12 business days for delivery to your UK address.

Total Estimated Delivery: 3–15 business days. Please note that these timelines are estimates and can occasionally be affected by customs clearances or peak seasonal delays.

3. TRACKING YOUR ORDER
Once your order is handed over to the courier, you will receive a shipping confirmation email containing a unique tracking number. 
* Your initial tracking information will update as it travels internationally.
* Once the package clears UK customs, final delivery is typically handled by Royal Mail. 
You can track your package at any time using the link provided in your shipping email or via global tracking platforms like 17track.

4. CUSTOMS, DUTIES, AND TAXES
For standard orders shipped to the UK, any necessary import taxes or VAT are typically handled at checkout or covered through our supplier logistics networks. In the rare event that local customs requests additional handling fees, these are the responsibility of the customer.

If you have any questions about your order's journey, our team is always here to help at [Your Support Email Address].